5 02, 2018

Q. Do you offer custom Deliveries or Pick-ups?

By |2020-03-08T23:06:10-05:00February 5th, 2018|Comments Off on Q. Do you offer custom Deliveries or Pick-ups?

A.  In the event that you need storage pick up or delivery outside our scheduled dates for their school, we are happy to work with you. We do offer custom deliveries/pick ups and often strive to schedule them aligned with other individuals’ requested dates/times. Custom delivery dates may incur a fee of $25 – $49 depending on your volume. Remember, we have many delivery dates available for free, which are available for your selection upon pick-up and can be modified later. Students must be present for all custom deliveries.

5 02, 2018

Q. Does Campus Crates offer Climate Controlled Storage?

By |2020-03-08T23:31:47-05:00February 5th, 2018|Comments Off on Q. Does Campus Crates offer Climate Controlled Storage?

A.  Yes, our storage warehouse facilities are climate controlled and within 5 miles of each university campus. We pick it up, store it for you, and deliver it directly back to you! Not a student? We’re still happy to help with your storage needs!

5 02, 2018

Q. If I do not return to school, can you deliver my storage to another city?

By |2020-03-08T23:08:03-05:00February 5th, 2018|Comments Off on Q. If I do not return to school, can you deliver my storage to another city?

A. Yes, we can ship or deliver your storage belongings nearly anywhere you would like through The UPS Store. We also provide several students out of town deliveries when transferring to nursing school, other Texas schools, etc. Please contact us for rates.

5 02, 2018

Q. When will Campus Crates be picking up my belongings?

By |2020-03-08T23:13:45-05:00February 5th, 2018|Comments Off on Q. When will Campus Crates be picking up my belongings?

A.  Upon registration, you are allowed to select a window of dates for pick-up during Final Exam week and the days immediately following. If these dates do not work for your circumstances, please contact us. For your preferred pick up date, you are able to select a 3 hour pick up window. We will confirm a 1 hour more specific time slot within 4 days of your pick-up.

5 02, 2018

Q. Can I retrieve items in storage during my storage term?

By |2020-03-08T23:24:37-05:00February 5th, 2018|Comments Off on Q. Can I retrieve items in storage during my storage term?

A. Special arrangements can be made for us to pull items early. If you have an idea of this at move-out, please let us know so we can strive to make arrangements. We kindly ask you to give us 72 hours notice if possible. Custom deliveries are priced at $49 if a change is needed to be made beyond the initially scheduled free delivery.

5 02, 2018

Q. Do I have to be present for my storage pickup?

By |2020-03-08T23:22:28-05:00February 5th, 2018|Comments Off on Q. Do I have to be present for my storage pickup?

A. Ideally, yes we prefer that all students are present for storage pickup. If you live on campus, we are required to be escorted for pick-up. We do understand certain circumstances may arise, so please contact us.

5 02, 2018

Q. How far in advance do I have to arrange for a storage pickup or delivery?

By |2020-03-08T23:09:10-05:00February 5th, 2018|Comments Off on Q. How far in advance do I have to arrange for a storage pickup or delivery?

A. We ask that you register online at minimum of 72 hours (3 days) prior to your scheduled pickup or delivery. If you schedule later than that, we will do our best to accommodate you but we cannot guarantee service on a date so close to your registration. For the best selection of preferred pick up dates and times, we recommend registering as early as possible!

5 02, 2018

Q. Will you pick up my items from my room inside?

By |2020-03-08T23:15:21-05:00February 5th, 2018|Comments Off on Q. Will you pick up my items from my room inside?

A. Yes, we come directly to your dorm room for each pick up. If you’d like we do offer curbside pickup for 10% off your storage! You can also drop off your belongings to The UPS Store (at select schools) for 15% off your storage, when you register by May 1st!

5 02, 2018

Q. Do I have to use your boxes or can I use my own?

By |2018-02-05T13:46:30-06:00February 5th, 2018|Comments Off on Q. Do I have to use your boxes or can I use my own?

A. Our boxes are just complimentary.  You may use your own boxes, plastic totes, tubs, trunks, or whatever you wish to store your belongings in. Just be sure that the construction of the container is sturdy.